Shipping throughout Greece:
For orders of over EUR 49.00 shipping throughout Greece is free. For orders under EUR 49.00 shipping cost is:
- Only €2.50 for the whole of Greece, with products sent by Courier (ACS or Courier Center). If you have any relative preference, you can note it in the order comment. Delivery is made to the shipping address you have indicated and can be either home or work, as our packaging is completely discreet. You can also pick it up from the Courier store in your area, only in this case, you will have to indicate the store that serves you best.
- Only €2.30 for the whole of Greece, with shipping of the products with BOX NOW, where the delivery is made to a Locker of your choice (automatic receiving machine) that operates 24 hours a day / 7 days a week. This service is available with prepayment of your order, using one of the available methods: Credit/Debit card, PayPal or Bank Deposit/Web Banking (not cash on delivery).
The cash on delivery service is only available for sending by Courier and there is an additional charge of €1.90, for the whole of Greece.
Delivery Times:
The average delivery time* of the products is 1–2 business days, depending on the region you are in.
Delivery Times by Region:
- 1 business day: All over Central Greece (except Aitoloakarnania), all over Macedonia, Thrace, Thessaly, the Sporades Islands.
- 2 business days: All over Epirus, Peloponnese, Crete, the Ionian Islands, the Cyclades, the Dodecanese, the Northeast Aegean Islands, and Aitoloakarnania.
Inaccessible areas: 2-4 working days. There is no extra charge for shipment to these areas.
Upon completion of your order, we will automatically send you an email with its details.
Once your order has been processed and shipped, you will receive an email with the courier tracking number, so you can track your parcel's exact location and delivery times.
*During periods of high traffic for courier companies, such as holiday periods, delays are expected in all regions.
Pickup Point in Thermi Thessaloniki:
You can receive your order from the ACS store in Thermi Thessaloniki (Rafailidi Papadaki 3), without any additional charge.
Select the corresponding field during checkout and we will inform you by phone about the day/time of collection. Please note, that for orders placed early in the morning on a business day, our customers can receive their package on the same day from the relevant ACS store after 17:00 p.m.
This option applies only in prepayment methods, such us: Credit/Debit card, Paypal or Bank Deposit/Web Banking (not cash on delivery).
Shipping Packaging:
All of our orders are shipped in discreet packaging, our brand name & package content are not visible from the outside. This is how the dispatcher appears outside of your box:
''ΗΛΕΚΤΡΟΝΙΚΟ ΚΑΤΑΣΤΗΜΑ - ΕΛΕΝΑ ΔΟΥΓΙΑ'', that means ''E-Commerce Store , ELENA DOUGIA'' - so you can receive anywhere, even at your workplace.
Shipping to Cyprus:
For product purchases over €99, you do not incur shipping costs. For orders under €99, the shipping cost is:
- Only €4.90* for all of Cyprus and delivery from 6 to 9 working days with Aramex Courier (Standard) or
- €7.90* with fast shipping for all of Cyprus and delivery from 2 to 4 working days with Aramex Courier (Fast Shipping).
We inform our dear customers that orders to Cyprus placed before 13:00 on weekdays are delivered to the Courier on the same day, so the very next working day can be processed and it counts as the first day of shipment.
No deliveries are made by the courier companies on the weekend, so they are not counted in the delivery times of the order.
Upon completion of your order from our online store, you will be automatically sent an e-mail with its detailed information.
Once your order has been processed and shipped, you will receive an email notification with the courier tracking number so you can track the exact location of your package as well as delivery times.
*Delays are expected during periods of intense movement for courier companies, such as holiday periods.
Shipping Abroad:
For product purchases over €99, you do not incur shipping costs.
For orders under €99, the shipping cost is only €9.90* for all European Union countries.
The products are sent by the Greek Post Office (ELTA) and the average delivery time is 5 to 9 working days**.
We inform our dear customers, that for orders Abroad which are made until 13:00 on weekdays, they are shipped the same day, so the very next working day is counted as the first day of shipment.
No deliveries are made on the weekend, so they are not counted in the delivery times of the order.
Upon completion of your order from our online store, you will be automatically sent an e-mail with its detailed information.
Once your order has been processed and shipped, you will receive an email notification with the tracking number so you can track the exact location of your package as well as delivery times.
*This fee applies to shipments weighing up to 1kg, which covers the vast majority of orders.
**During high traffic periods, such as holiday periods, delays are expected.
For more information, please contact us by phone at 2310 864440, from Monday to Friday (9 am - 5 pm), or by sending an email to [email protected]